frequently asked questions

The shop


Do you offer refunds?

Due to the nature of our work, any and all payments made to us are non-refundable.

 

 

Services


Why do you use Squarespace?

We've been around the block a few times but Squarespace has been by far the easiest and most user-friendly web platform for both ourselves and our clients. They allow for integrations with outside platforms, options to customize with coding (this is our favorite), they're constantly rolling out new features and offering amazing 24/7 support. Another benefit to using this awesome platform is that our clients get 20% off their Squarespace plan. Seriously, what's not to love? If you have any questions about the benefits of Squarespace for your business feel free to email us!

What’s the process like and how long does it take?

We book projects at least 2 weeks in advance in order to allow you ample time to properly prepare. Timelines are estimated and depend on add-ons and your timely cooperation)

Just Branding - Typically 7-14 days
After your inquiry we'll schedule a call so we can meet and get to know eachother. Once you're booked, you'll receive some tasks to complete at least one week before your project starts. After your project begins, our team will work to create a brand strategy and identity that perfectly reflects your vision and captivates your dream audience. On your launch daywe'll celebrate along with you by announcing your launch and popping the virtual champagne. Cheers!

Just Web Design - Typically 7-14 days
After your inquiry we'll schedule a call so we can meet and get to know eachother. Once you're booked, you'll receive some tasks to complete at least one week before your project starts. After your project begins, our team will work to create a web strategy and design that perfectly reflects your vision and captivates your dream audience. On your launch day we'll have a video walkthrough together to show you the ins and outs of your site so you can manage it effectively going forward. After you're offboarded, we'll celebrate along with you by announcing your launch and popping the virtual champagne. Cheers!

Branding and Web Design - Typically 14-21 days
After your inquiry we'll schedule a call so we can meet and get to know eachother. Once you're booked, you'll receive some tasks to complete at least one week before your project starts. After your project begins, our team will work to create a brand strategy, identity, and website that perfectly reflects your vision and captivates your dream audience. On your launch day we'll have a video walkthrough together to show you the ins and outs of your site so you can manage it effectively going forward. After you're offboarded, we'll celebrate along with you by announcing your launch and popping the virtual champagne. Cheers!

What’s your payment policy?

We accept payments in USD. Payments are processed right from your invoice (super easy right?!) and can be made with a credit/debit card, PayPal, or e-check.

Branding and Web services
Our process is 30% down after contract signing to book and secure your project dates, 35% due the day before the start date of your project, and the remaining 35% (plus any extras if incurred during the process) due upon scheduling your final walkthrough/site transfer.

Strategy services
All strategy services and calls are paid in full upon booking.

How many revisions do I get?

We offer 3 free revisions per branding designs. A fee of $50 is added for each additional revision.
Websites receive unlimited revisions up until the day before the project's end date (project end date is reserved for a website walk-through)

What if I just need a logo?

Branding is a very important process that should always be implemented when starting a business. However, we totally understand the biz newbie struggles (new idea? tight budget? #ugh). Due to the nature of our services, we normally do not allot time in our schedule for single logo projects, however, feel free to inquire to see if we can squeeze you in, we're always up for helping a fellow boss babe out!

What if I'm not happy?

Our process ensures that you will receive a full brand experience that beautifully reflects your dream business. We will be collaborating together throughout the entire process so your feedback will determine the success of your project. If you ever have an issue with anything please let us know ASAP and we will be more than happy to assist you. Remember, this is your brand - it's all about you!

Do you offer refunds?

Due to the nature of our work, any and all payments made to us are non-refundable. If you ever have an issue with any of your designs please contact us and we'll be more than happy to assist you.